Using the Report a Discrepancy Form

The Report a Discrepancy Form on ipage

You will now be able to report claims via an interactive form located on ipage. 

The main purpose of this form is to allow our system to help you quickly and easily report problems. Using this form will also help to expedite the processing of credit to your account. 

Currently this form is restricted to use for reporting Damages, Defectives, and Shortages. 

Accessing and Using the Form 

You can reach the automated form from two areas. 

There is a link from My Accounts 

And there is a link from the "Help" pop up menu. 

When you click on either of these links, you will be taken to this form. 

You will need to fill out the form completely. Fields with an asterick are required. 

You will be required to enter an invoice number. 

You will be given the option to add a purchase order number.

Each of the items boxed in red is a help widget that will give you a definition of that field. 

You may add an additional email to receive the verification. 

You may also add a Claim Number for your record keeping.

You may either enter the details of your claim by item, or you have the option to upload a file. 

When reporting by line item, you will need to enter the Quantity, Product code and select a Reason/Claim type.

You will be able to select Damage, Shortage, or Defective. 

If you select Damage, you will be required to select a description of the damage. You will also be required to select if there was carrier damage. 

If you select Carrier Damage, you will be asked to Upload a File. Please upload a picture of the damage to your cartons, as we need to know how your carton or cartons were damaged. 

If you select Shortage, you will be required to tell us if it was part of a Pre-Pack/Volume set. (For a definition of this discrepancy see Defining Discrepancies.)

If you select Defective, you will be required to select a type of defect. 

Once you have listed an item, you can continue to add items via the Add button until your claim is complete. You can then use the Submit button to submit your claim.